Hospitality management is part of the service industry—an industry that brings in more money and creates more jobs than any other. Business majors who have obtained a hospitality management degree, diploma, or certificate should have no problem securing a management position in this growing field. Hospitality management is both a field of work and a field of study. In the work sense, it refers to management of hotels, restaurants, travel agencies, and other institutions in the hospitality industry. As a field of study, it refers to the study of the hospitality industry and its management needs. People who are interested in careers in the industry may opt to pursue it as a field of study so that they can start their careers on solid footing.
Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
Assist in keeping the hotel clean and tidy, at all times
Deal with customer complaints in a professional manner
Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy
Propose and implement effective marketing strategies to maximise room occupancy levels
Complete all daily administration tasks as required
Ensure that all bedrooms/conference rooms and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
Maintain the correct handling of all soiled linen and ensure that every bedroom has the correct bedding and relevant number of towels
Report any faults or damage in any of the bedrooms (or hotel facilities) immediately to hotel manager
Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
Complete regular checks on portable electrical appliances
Be accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
Manage and maintain effective and efficient use of all reception equipment and hotel systems, in line with company policy
Control and manage all new credit application accounts, sales ledger management and payment administration
Provide reports, as required, for hotel management
Maintain effective communication, at all times, among the team, hotel manager and night manager
Complete rotas for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
Ensure that all members of the team sign in/out on the time sheets at reception and manage absence and lateness, in line with company policy
Complete all required health and safety/fire checks on time
Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
Report any security issues to the hotel manager immediately
Take responsibility for extra management tasks, as required, in the hotel manager’s absence
Maintain personal knowledge by completing in-house training and workbooks
Always adhere to all company policies and procedures and licensing laws
Be involved and contribute at team meetings
Carry out instructions given by the management team and head office Job Description
Skills required
Building relationships: Creating good working relationships with the people around you is critical to the success of being able to deliver a job, as both Hospitality and Cookery roles rely heavily on other stakeholders to succeed.
A good smile: If you want to work in the services industry, ensuring that your customers feel welcome is always a critical element of your role.
Communication skills: Communicating is important for a meal service to run smoothly. Miscommunication can result in unsatisfied customers and or food/ beverage wastage.
Can do attitude: People who have a can do attitude always stand out in a manager’s eye, this could be the key to getting a promotion.
Multitasking: This is an industry where you need to be able to juggle multiple tasks
Sound Knowledge: When selling an experience or creating a meal having an understanding of the produce is a huge benefit.
Technical skills: Having the ability to weld a knife or successfully carry three plates is vital requirements to workings as a waiter or chef.
Flexibility: Most jobs within this industry do not have the standard hours of 9 – 5, you must be prepared to put in the hours.
Personal presentation: Putting your best foot forward is essential, no one wants to be served by a waiter with dirty finger nails.
Lastly the most important attribute is Passion: Loving what you do is always the key to success
EMPLOYMENT OPPORTUNITIES
Accommodation manager
Catering manager
Conference centre manager
Event organizer
Fast food restaurant manager
Hotel manager
Public house manager
Restaurant manager
Earnings
Range of typical starting salaries: £15,000-£20,000 per annum
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