Hotel management teaches students the skills to effectively manage different responsibilities such as reception and concierge services, restaurant and bar functions, administration,management and marketing. Managing a hotel requires knowledge and skills within a wide variety of fields. This is why educations in hotel management can be so diverse and interesting. Many students find hotel management to be a rewarding and challenging degree program and a qualification that will provide employment opportunities across the globe. A hotel manager, hotelier or lodging manager is a person who, by efficiently managing staff members so that hotel guests have a positive experience the hotel could also be amotel, or a resort . The hotelier can also be referred to as the hotel's general manager, though their duties and responsibilities vary depending on the hotel's size, purpose, and ownership. Generally, the hotelier will contribute to the business' profitability.
Planning and organising accommodation, catering and other hotel services;
Promoting and marketing the business;
Managing budgets and financial plans as well as controlling expenditure;
Maintaining statistical and financial records;
Setting and achieving sales and profit targets;
Analysing sales figures and devising marketing and revenue management strategies;
Recruiting, training and monitoring staff;
Planning work schedules for individuals and teams;
Meeting and greeting customers;
Dealing with customer complaints and comments;
Addressing problems and troubleshooting;
Ensuring events and conferences run smoothly;
Supervising maintenance, supplies, renovations and furnishings;
Dealing with contractors and suppliers;
Ensuring security is effective;
Carrying out inspections of property and services;
Ensuring compliance with licensing laws, health and safety and other statutory regulations.
Skills required
Building relationships: creating good working relationships with the people around you is critical to the success of being able to deliver a job, as both hospitality and cookery roles rely heavily on other stakeholders to succeed.
A good smile: if you want to work in the services industry, ensuring that your customers feel welcome is always a critical element of your role.
Communication skills: communicating is important for a meal service to run smoothly. Miscommunication can result in unsatisfied customers and or food/ beverage wastage.
Can do attitude: people who have a can do attitude always stand out in a manager’s eye, this could be the key to getting a promotion.
Multitasking: this is an industry where you need to be able to juggle multiple tasks
Sound knowledge: when selling an experience or creating a meal having an understanding of the produce is a huge benefit.
Technical skills: having the ability to weld a knife or successfully carry three plates is vital requirements to workings as a waiter or chef.
Flexibility: most jobs within this industry do not have the standard hours of 9 – 5, you must be prepared to put in the hours.
Personal presentation: putting your best foot forward is essential, no one wants to be served by a waiter with dirty finger nails.
Lastly the most important attribute is passion: loving what you do is always the key to success
EMPLOYMENT OPPORTUNITIES
The hotel industry
Restaurants
Services / catering
Tourist organizations & tour operators
Holiday bungalow parks (such as center parcs)
Recreation & theme parks (such as disney world)
Banks / financial businesses
Consultancy firms
Employment agencies
Real estate companies
Earnings
• Range of typical starting salaries: £15,000-£20,000 per annum
• Concerns with experience typically earn £25,000-£35,000 per annum
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